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Posted: Saturday, October 15, 2016 12:10 AM

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Company Name: American Credit Acceptance

Min Education: H.S. Diploma/Equivalent
Min Experience: 0-1 Year
Job Function: Collections
Job Type: Full-Time

Description
We are looking for bilingual, mid-level, and fully qualified, seasoned collectors who will initiate customer contact and evaluate customers' financial situations. This position will determine reason for payment delinquency and obtain payment commitment. Will skip-trace to find and collect on delinquent accounts. May work on special projects and compiling statistical reports. May be required to compose written documents and perform collateral analysis.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work
This is a Full-Time position. Days and hours of work are primarily Monday through Friday 9:00 AM to 6:00 PM.

Travel: No travel is expected for this position.

EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to speak fluent Spanish
• Strong verbal communication and negotiation ability
• Must be able to work in a fast paced environment
• Must be able to meet specified department goals and activity metrics
• Manage portfolio to assigned delinquent customers
• Make 200-300 calls each day to our customers
• Perform in-depth skip tracing
• Evaluate customers’ financial situations and negotiates for full payment or creates terms for repayment
• May handle customers that require deviation from standard screens, scripts, and procedures
• Make decisions about acceptance/return of partial payments
• Handles most complex collections inquiries and issues, such as high risk and/or 31 + days delinquent accounts
• Other duties as assigned

Qualifications:

• Must be able to speak fluent Spanish
• One or more years of experience in collections or 3 to 6 months in back end collections
• Excellent problem solver, with ability to prioritize
• Adept at navigating various computer applications
• Proven ability to multi-task
• Strong attention to detail
• Excellent written and verbal communication skills
• Proven track record of successful collections
• Experience with an auto-dialer system
• Advanced knowledge of company products, services, policies, procedures, collections systems, and how to apply this knowledge when communicating with delinquent customers

Job Requirements
• Must be able to speak fluent Spanish
• One or more years of experience in collections or 3 to 6 months in back end collections
• Excellent problem solver, with ability to prioritize
• Adept at navigating various computer applications
• Proven ability to multi-task
• Strong attention to detail
• Excellent written and verbal communication skills
• Proven track record of successful collections
• Experience with an auto-dialer system
• Advanced knowledge of company products, services, policies, procedures, collections systems, and how to apply this knowledge when communicating with delinquent customers

Contact Person:
Amanda Davis
Email Address: amanda.davis@acacceptance.com
Phone: 6782352550
Fax: 6782352551

• Location: Atlanta, Forest Park, Georgia

• Post ID: 42022217 georgia
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